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Travel Insurance

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Travel with Confidence, We’ve Got You Covered!

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Frequently Asked Questions

What is the duration of coverage under the Travel Policy?

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The Travel Policy offers coverage to the insured for the contracted period and for travel periods of up to a maximum of 92 consecutive days.

Is there an age restriction for the travel insurance policy?

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Yes, there is. The maximum age for coverage is 80 years old unless otherwise stated in the policy document.

Are my children covered under the policy?

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Yes, provided they possess a valid travel policy.

Are there any exceptions to the policy?

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Yes, there are exclusions and conditions that may vary across individual sections, in addition to general exclusions and conditions that apply to the policy as a whole. It is essential to thoroughly review the policy wording for details.

Am I protected against pre-existing medical conditions?

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No, the Travel Assistance policy does not extend coverage to pre-existing medical conditions.

Does the policy include coverage for hiking or other adventure activities?

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No, unless an additional supplement has been purchased. Please refer to the general exclusions within the policy document to ascertain which activities are not covered. For any uncertainties, feel free to contact the Customer Service, available 24/7.

How can I obtain my insurance documents?

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Upon payment, we shall furnish you with a concise summary of travel insurance coverage alongside the terms and conditions of your travel policy for your reference.

Whom should I contact in case of an emergency?

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Our Customer Service Centre operates round-the-clock to provide assistance. To request assistance, please contact us via the following phone numbers: Emergency Line: +254 703 071 000 WhatsApp: +254 703 071 222 Or you may reach us via email at: ccentre@liaisongroup.net

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